Explain what you need to learn
Tell our team whether you are investigating a recurring blockage, planning a repair or seeking information about a specific drainage problem. Confirm any reporting requirements before booking.
Gather what you already know
Have the full address, previous reports, drainage plans and known inspection points ready. If you do not have plans, explain where the symptoms appear and what has already been attempted.
Arrange safe access
Confirm access with tenants, neighbours or facilities staff where needed. Let the team know about locked gates, pets, steps or restricted areas. Do not enter confined spaces or open unsafe chambers yourself.
Ask about limitations and next steps
Dirty water, obstructions or inaccessible pipe sections can limit what the camera sees. Ask whether cleaning is required, which sections were inspected and what the findings mean for the next step.
Ask about your property
Every pipe and property is different. Contact our team to discuss your situation, or explore pipe relining, drain clearing and CCTV inspection.